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Privacy Policy

Your privacy is secured with AlShamilCars.com. AlShamilCars.com’s commitment is to ensure the confidentiality and security of your personal information.

This Privacy Policy outlines how AlShamilCars.com collect, use, disclose and protect your personal information, as required by the Privacy Act. It also outlines how you can access and change your information, ask a question or make a complaint.

It applies to each of the entities within the group, which includes:

  • Our auto services company Complete Auto Services Broker L.L.C
  • Our used car showroom Al Shamil Used Cars & Motorcycle Tr. L.L.C

In this Privacy Policy, unless the context requires otherwise, a reference to ‘AlShamilCars.com’, ‘us’ or ‘our’ is a reference to the applicable Entity from the above list.

This Privacy Policy does not apply to AlShamilCars.com handling of personal information relating to employees or job applicants. Please contact us if you would like further details in relation to how AlShamilCars.com handles information of that nature.

  1. Collecting Personal Information

1.1   What is personal information?

Personal information is the information that identifies you as an individual or from which your identity can be reasonably identified. The types of personal information AlShamilCars.com may collect includes your name, email, mobile and other contact information that is needed for the government transactions in UAE.

1.2    What is the purpose for collecting personal information?

AlShamilCars.com only collects personal information that is reasonably necessary for our business functions and activities. This may include using your personal information to process sales or any requests in order to, notify you of important changes to our services, complying with record keeping requirements or to verify your identity.

AlShamilCars.com may also keep records of communication containing personal information (including recordings of telephone calls and emails) for staff training.

If AlShamilCars.com do not collect your personal information, AlShamilCars.com may not be able to provide you with smooth and proper notification of your required service.

Your personal information helped us ease the process of communication with you thus giving a quick and reliable service.

1.3    How do AlShamilCars.com collect personal and non-personal information?

AlShamilCars.com can only collect personal information about you by a lawful and fair means. AlShamilCars.com may collect information from you directly, such as when you complete an application form including an online application form, a contract or make an enquiry. AlShamilCars.com may also collect your personal information indirectly from third parties such as our related companies, finance and insurance companies or service providers.


If you are using one of AlShamilCars.com websites, you will browse anonymously, except as set out below.


For all visitors browsing AlShamilCars.com website, AlShamilCars.com use cookies to collect information such as the server your computer is logged on to, your browser type (for example, Internet Explorer, Chrome or Firefox), the time of visit, pages visited and your IP address.


An IP address is a number that is assigned to your computer automatically and required for using the Internet. AlShamilCars.com may also derive the general geographic area associated with an IP address. AlShamilCars.com also uses cookies to manage online advertising.


Information collected in this way is not capable of personally identifying you.


If you have provided us with personal information by completing an application form online, AlShamilCars.com may use cookies to collect information about how you browse AlShamilCars.com websites, which can also identify you. If you would prefer not to be identified in this way, you can delete the cookies and reconfigure the cookie preferences on your internet browser.

AlShamilCars.com use Google Display Advertising features (Demographics and Interest Reports, E-marketing with Google Analytics). AlShamilCars.com and third party vendors, such as Google, use first-party cookies and third party cookies together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to website digital services. Web users who do not want their data collected with Google Analytics can install the Google Analytics opt-out browser add-on.

This add-on instructs the Google Analytics JavaScript running on websites to prohibit sending information to Google Analytics.

Most browsers accept cookies by default, however you can alter your browser settings to not accept cookies or delete the cookies from your system. Most browsers do allow a ‘private’ mode where cookies are always deleted after a visit.

Please read your browser’s help section for more information about how to set the ‘private’ mode or how to delete cookies. You can still visit our site even though your browser is in ‘private’ mode, however the user experience might not be optimal and some functionality might not work.


  1. How do AlShamilCars.com use your personal information?

2.1 Using and disclosing personal information

AlShamilCars.com only hold, use and disclose personal information about you for the purposes outlined in section 1.2, or for related purposes which might be reasonably expected, unless AlShamilCars.com otherwise obtain your consent.

AlShamilCars.com may also hold, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity, and as part of acquisitions or potential acquisitions of our business.

On some occasions, AlShamilCars.com may be obliged to disclose your personal information by law, e.g. court order or statutory notices pursuant to any legislation and to government authorities.

2.2    Direct marketing

From time to time, AlShamilCars.com may use the personal information collected from you for direct marketing purposes, such as targeted advertising on new vehicles, maintenance, promotions, special offers and other information which AlShamilCars.com think you may find interesting. If AlShamilCars.com does contact you in this way, it will only be in relation to matters that customers would reasonably expect us to contact them directly about. AlShamilCars.com will ensure that our marketing activities comply with applicable laws.

AlShamilCars.com may contact you by telephone, email or SMS for these purposes.

If AlShamilCars.com have disclosed your personal information to other Entities within the Group, AlShamilCars.com may tailor marketing to you, by combining information about you which is held by the other Entities with the information AlShamilCars.com hold. However, other Entities will only use that information for direct marketing purposes if you have given your consent to do so.

If you do not wish to receive any direct marketing communication from us, you may at any time decline to receive such information by contacting us as set out in section 5 below. You can also follow the instructions for unsubscribing in our direct marketing communications.

AlShamilCars.com does not sell personal information to third party organizations to allow them to contact you for direct marketing purposes.

  1. Keeping your personal information secured

AlShamilCars.com has security measures to protect your personal information that AlShamilCars.com hold.

Before disclosing personal information to a customer, AlShamilCars.com confirms the identity of that customer to prevent misuse or unlawful disclosure of the information.

AlShamilCars.com has security measures to ensure the physical security of personal information held on our premises and systems. When records containing personal information are no longer required, AlShamilCars.com deletes the information or permanently de-identifies it.

  1. Access and Correction of Personal Information

4.1 Access

You are entitled under the Privacy Act to access the personal information AlShamilCars.com hold about you and (provided that it is reasonable and practicable) to do so in a manner that you request.

AlShamilCars.com will need to validate the identity of anyone making an access request, to ensure that AlShamilCars.com do not provide your information to anyone who does not have the right to that information.

AlShamilCars.com will provide you access within 30 days if it is reasonable and practicable to do so, but in some circumstances, it may take longer.

If access is refused, AlShamilCars.com will give you a notice explaining our decision to the extent practicable and your options to make a complaint.

AlShamilCars.com do not usually charge you for access to your personal information. However, if the request is complex, AlShamilCars.com may charge you the marginal cost of providing the access, such as staff costs of locating and collating information or copying costs.

4.2    Correction

If you feel that the personal details AlShamilCars.com hold for you are incorrect, you are able to contact us at any time to request that AlShamilCars.com correct that information.

If you would like to do so please contact our Privacy Officer using the contact details in section 5 below.

AlShamilCars.com will normally try to resolve correction requests within 30 days of you making a request.

There will be no cost to you if AlShamilCars.com correct your personal information held by us.

  1. Complaints

If you believe that AlShamilCars.com have not complied with our obligations relating to your personal information, please contact our Privacy Officer as follows:

By phone:

Call our toll free number: 800 247 2277 between 10am and 10pm Everyday.

By mail:

Privacy Officer

PO Box 25517 Sharjah

By email:



AlShamilCars.com will investigate your complaint and respond within 30 days with a proposed resolution.

If you feel AlShamilCars.com have not properly dealt with a complaint you can contact the customer services.

6    Updates


AlShamilCars.com may review and amend this Privacy Policy and the Additional Policies from time to time to address changes to laws and to reflect our current operations and practices.

You can obtain a copy of the current version on request.